Shipping Methods & Delivery Timeframes
- We ship via insured freight carriers for copiers and via UPS/FEDEX or comparable service for accessories.
- Copiers: 5–10 business days (continental U.S.). Accessories: 3–7 business days.
- Orders typically process within 1–3 business days, and you’ll receive tracking info once shipped.
Shipping Costs & Restrictions
- Shipping costs are calculated at checkout.
- We currently only ship within the continental U.S. (for Hawaii, Alaska, or international shipments, contact us for a custom quote).
- Always ensure your address is accurate, delays or mis-shipments due to incorrect addresses are not our responsibility.
Damage / Lost Shipments
- Inspect your shipment upon arrival.
- Report any damage or loss within 48 hours via email with photos and descriptions.
- For confirmed damage, we’ll assist with claims and repair, replace, or refund (as appropriate).
Return Eligibility & Returns Process
- You may return a copier within 30 days of delivery if it’s unused, in original condition, and undamaged.
- Custom-configured units or machines marked “Final Sale” are not eligible for return.
- Consumable items (toner, cartridges) can’t be returned once opened.
- To return: obtain an RMA (Return Merchandise Authorization) by emailing sales@refurbishedcopiers.com.
- Ship the unit securely (we’ll give packaging instructions), and include the RMA number.
