Return Policy

1. Return Eligibility
   o  Returns are accepted within 30 days of delivery for copiers in original condition with packaging.
   o  Copiers must be unused and free of damage beyond normal wear from testing.

2. Non-Returnable Items
   o  Custom-configured copiers or those marked “Final Sale” are not returnable.
   o  Consumables (e.g., toner) are not returnable if opened.

3. Refund Process
   o  Refunds are issued to the original payment method within 10 business days of receiving the return.
   o  A 25% restocking fee may apply.
   o  Shipping costs are non-refundable unless the copier is defective.

4. Defective Products
   o  Defective copiers are covered under our [45-day] warranty. Contact support@refurbishedcopiers.com within 48 hours of delivery to report issues.
   o  We’ll provide a replacement or refund, including return shipping costs.

5. How to Return
   o  Email salest@refurbishedcopiers.com for a Return Merchandise Authorization (RMA) number.
   o  EPack the copier securely and include the RMA number.

Contact us at sales@refurbishedcopiers.com or 980-222-3063 for assistance.